Guides on ObserveRTC

Configure a detector

Mon, 01 Jan 0001 00:00:00 +0000

Your goal is to tune or disable one Client Monitor detector. Start with a working monitor and identify the condition in the detector catalog.

Investigate connection failures

Mon, 01 Jan 0001 00:00:00 +0000

Use this guide when a call never connects or loses connectivity. You need the affected peer connection’s state, current detector evidence, and your application’s connection/signaling logs.

Investigate congestion

Mon, 01 Jan 0001 00:00:00 +0000

Use this guide when media quality drops alongside apparent network pressure. You need successive measurements for the affected client, its media direction, and the relevant detector findings.

Investigate media disruption

Mon, 01 Jan 0001 00:00:00 +0000

Use this guide for frozen video, silent audio, or media that unexpectedly stops. Confirm the affected client and track, and whether the application expects that track to be active.

Diagnose missing statistics

Mon, 01 Jan 0001 00:00:00 +0000

Use this guide when a metric is absent, a rate has no usable value, or expected server state does not appear.

Interpret a quality score

Mon, 01 Jan 0001 00:00:00 +0000

Use this guide when a client or call score drops. You need the score’s scope, its component measurements, and any reported score reasons.